Lexus pilot project brings AR to the garage

July 31, 2018 // By Christoph Hammerschmidt
With the Augmented Reality (AR) glasses RealWear HMT-1, Toyota’s luxury brand Lexus wants to solve technical problems faster and more effectively and improve customer service. A pilot project will examine the functionality, costs and benefits of this innovative technology.

As part of the pilot project, Lexus technicians are using AR glasses from RealWear, which were specially developed for industrial use. They are robust, shock-resistant, can be combined with safety equipment and are also suitable for spectacle wearers. During use, a (virtual) tablet display floats in front of the eye of the technician and provides him with information. A camera records what the user sees and can transfer it to another device in real time if required.

The RealWear HMT-1 is voice-controlled and thus provides for free hands at work. The battery life is around eight hours, the connection to networks or third-party devices is possible via WLAN, Bluetooth, GPS or via a USB connection. Your own smartphone can also be used as a hotspot. The software used by Lexus is from Essert.

The main purpose of the AR glasses is to support Lexus partner companies. In the event of a technical problem, the service employee can contact a specialist from the head office quickly and easily. This can now virtually accompany the service employee and contribute to solving the problem. This not only saves time, but also money, as the technician no longer has to be present in person. In addition, the waiting time for the customer is shortened: As a rule, he only has to take his vehicle to the workshop once, annoying subsequent appointments are a thing of the past.


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