Automotive service in the era of the electronic car: Page 2 of 6

April 30, 2018 //By Gerhard Angst, Concept Engineering
Automotive service in the era of the electronic car
Can a “Google Maps” approach turn around automotive service efficiency for modern vehicle electronics?

A fault in one car component might be caused by a different system. These problems may manifest themselves as intermittent, hard-to-track electronic signals, rather than as a more obvious, worn out mechanical part. As such, diagnosis is a complex task.

To compound this challenge, next-generation cars will contain autonomous driving modes and other powerful systems that represent the very latest state-of-the-art in computer science. Furthermore, these systems must adhere to rigorous safety standards, such as ISO 26262. Automotive electronics are set to become increasingly  complex and sophisticated.

So what does this mean for automotive maintenance? The user experience starts with the purchase and continues throughout the life of the vehicle as customers return to their service centers for maintenance and repair. During the last two or three decades, electronics have taken over as the key technology in the car. This has transformed service technicians into electronic diagnosis experts, and they must carry out electronic servicing faster than ever.

Enabling mechanics to identify and reliably repair problems quickly is a key element of the automotive value proposition. However, an oil soaked mechanic working under the hood of a car is a thing of the past. Today’s service centers employ highly skilled engineers, along with groups of electronic technicians with computer expertise to run diagnostic routines.

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